TIMING - A counselling session will last an hour and it is expected that you will arrive on time. If you are late the session will still end at the usual time.
COST – Payment can be made prior to, or at the end of each session. This should be by cash, bank transfer or cheque. Each session costs £40.00 for individuals and £50.00 for couples. Advance payment can also be made for block sessions if this is preferred and receipts can be given if required.
CANCELLING A SESSION - We will both agree to make every effort to advise each other that a session cannot be kept. Ideally notification should be made no less than 48 hours before the time of the session. If I am not advised within 24 hours that you are unable to attend your session, then, regrettably, a fee will be payable. (Exceptional circumstances will be taken into consideration). If you miss a session without notifying me, I will contact you by text or email to see if you wish to re-arrange. If you do not contact me within two weeks of my message, I will assume that you do not wish to continue with the counselling and I will close my file.
AVAILABILITY – Appointments are available Monday to Friday during the day and evening. In some circumstances weekend appointments may be agreed.
CONTACT – There are times when I will be unavailable. You are welcome to leave messages on my mobile number or by email and I will get back to you as soon as possible. If I need to contact you and you are not available, I will leave a message but only with your prior agreement. If we should unexpectedly see each other outwith the counselling setting, I will not approach or acknowledge you, however, I will leave it to your discretion if you wish to acknowledge me.
COMPLAINTS PROCEDURE - As a member of BACP and COSCA I abide by their professional and ethical codes of practice. Their standards and complaints procedures are available at www.bacp.co.uk and www.cosca.org.uk.